What is an electronic
e-script replaces the piece of paper that we have known for 100 years with an
What is the benefit of an e-script?
You’ll never lose your
You can order in advance to save time
All your scripts can live in the one place (your digital
How does my doctor give me my e-script?
doctor will ask how you want to receive your e-script. Either by SMS or by
How can I see my e-script?
From the SMS or email from your doctor, following the
link will take you to a token – a QR code. This is your prescription. This can
be sent to or scanned at the pharmacy.
What if I don’t want
to use an e-script?
You can still choose to receive a paper prescription.
Your doctor will ask you as he or she is writing the prescription.
How do I fill my e-script?
You can present the token at the pharmacy
You can SMS the script to the pharmacy ahead of time and
have it ready when you turn up
You can email the script to the pharmacy and have it
ready when you turn up
You can send the script to a digital script wallet (e.g.
Medadvisor or PharmacyLink) and order your script through that app.
Who can access my e-script?
When an e-script is written, it is sent directly to you.
You may forward it to your agent or to your pharmacy.
How do I give my e-script to my partner so they
can collect my medicine?
You can forward a copy of the token to your agent via
email or SMS. The pharmacist will confirm you have consented to fill the script
on their behalf.
The digital script wallets (MedAdvisor or PharmacyLink)
have carer mode so you can look after other family members in the one place.
Do I need My Health
Record to use electronic prescriptions?
No, you do not need My Health Record to use electronic
prescriptions, but you do need a Medicare or DVA card.
Is the e-script system
e-Scripts meet a high level of privacy and security. Your
e-script is encrypted and cannot be accessed by anyone without your consent.
What happens if I
accidentally delete the email or SMS that contains a new e-script?
your GP to cancel the e-script and request a new one. They may send you a new
If you have accidentally deleted your repeat token, the
pharmacist that previously dispensed the e-script can reissue the most recent
repeat token for that medicine.
That could mean a lot of tokens!
Yes, you will get a separate token for each medication
you are prescribed. For this reason, we recommend managing them using a digital
script app, like MedAdvisor or PharmacyLink
How can I get one of
Simply download one of them from the App
Store or Google Play and follow the prompts. You may need to contact your
pharmacy to link your prescription records to the app – something you can do
during your next visit.
How do I order my
e-script via an app?
Once you have registered your app with the pharmacy, your
e-scripts (both originals and repeats) will be visible in your phone.
You can order your prescription through tap-to-refill on
the app and arrange home delivery or pick up.
Your prescription now lives in the app, so it
can be dispensed without physically bringing the script to the pharmacy.
What about paper
Your paper scripts will continue to be valid. By using a
digital script wallet on an app, all your prescription records can live in one
secure place (under this system your paper scripts can live securely in the
pharmacy and you can access them through the app).
Online booking not available. Please phone your local Capital Chemist store for more information.