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Site Delivery Policy

7. Delivery of Products

 
7.1 We will only deliver Products ordered through the Site to a location where we provide delivery services.
7.2 We will aim to deliver within the timeframe specified. However, if an event occurs that is beyond our reasonable control, then we may not be able to do so and will not be liable to you or any other person for any such delay. In this instance, we will endeavour to provide you with notice of such delay as soon as reasonably possible.
7.3 We will deliver the Products to the front door at the relevant Delivery Address. If you ask us to deliver inside a premise or building at the Delivery Address and we agree to do so, then you are responsible for all loss or damage suffered by us in connection with our delivery of the Products beyond the front door of the Delivery Address.
7.4 You agree to comply with certain delivery requirements specified below and such other requirements that we notify you when you place your order through the Site:
(a) You must be present to accept the delivery of your order and at our request, provide us with photographic identification.
7.5 We will require the person accepting the delivery of your order to provide us with proof of that person’s identity (including photographic identification) and, where relevant, age.
7.6 If there is no one or no appropriate person (for example, above 18 years old) at the Delivery Address to receive the order then we will not deliver the Products you have ordered and an "unattended card" may be left. In this instance, we will endeavour to contact you or you may contact us to arrange for delivery at a different time, and we may charge you an additional Delivery Fee for that delivery.
7.7 Other than as required under clause 7.4(a) you acknowledge and agree that any person at the Delivery Address who receives the Products is authorised by you to receive your order and, where relevant, make payment for that order.
7.8 Delivery will be deemed to have occurred when the Products have been signed for.
7.9 Orders can only be delivered to an Australian postal address.
 
12. Missing items in delivery
 
12.1 If there are missing items from your delivery, you should contact your local Capital Chemist during Contact Hours within 24 hours of the delivery time and we will take steps to verify and confirm any such missing items. Once we are reasonably satisfied that the item was not delivered to you, then we will (at your option): (i) provide you with a credit within 3-5 business days for the Products that were charged but not delivered to you; or (ii) arrange for a re-delivery of the missing item at an agreed time; or (iii) arrange for you to pick up the missing item in store at an agreed time.
 
For full Capital Chemist terms and condition please click here